We acknowledge receipt of all orders e-mail within a few minutes of receipt. If not received please check that you have spelt your e-mail address correctly and that your spam filters are not sending to your deleted items.
We aim to dispatch orders within 3-5 working days of receipt (excluding Saturday, Sundays & Bank Holidays) - in reality 95% are dispatched within 48 hours of receipt. We will always advise you of any possible delays via e-mail. We ask for your patience please, during our busiest times of the year, usually from mid January to July inclusive and around Christmas/New Year time, when we may take up to 10-14 working days to dispatch your order. Please try and order early for Christmas and in pre-season to avoid any undue disappointment.
UK mainland deliveries are made using UK Mail and in most cases are delivered next weekday after dispatch to help shorten our order to delivery lead times and require a signature upon delivery please.
If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage. However please note for both your and our security all parcels must be signed for on delivery.
Please note that for overseas orders we are only able to deliver to the card billing name and address.
Order Tracking if there are any unexpected delays we will contact you via e-mail. Please try not to chase progress of your order for at least 3-5 working days as this takes up valuable staff time better used packing and dispatching your order. If you do contact us please try and do this via e-mail quoting your order number. You will receive a confirmation e-mail when your order is dispatched.
Depending on your chosen / allocated method of delivery we will e-mail you from firstname.lastname@example.org with a dispatch confirmation. To ensure that our e-mail gets through any security / spam settings you have please add these e-mail id's to your address book / allowed list.
UK mainland deliveries are made using UK Mail to help shorten our order to delivery lead times and you’ll be able to track deliveries by following the information given in the dispatch e-mail.