Telephone: 01215570043

Terms & Conditions

Cicada Sports are one of the very few online cricket specialists who regularly update our range and stock holding to reflect as accurately as humanly possible current and forward availability.


We do not knowingly display any products in our online store that are not available at the time of ordering, apart from those with pre-order date tags alongside the add to basket button.

 

Making a Purchase could not be easier. Just browse our online catalogue and click on any items that you wish to buy and click on 'Add to Basket'. You will be asked to confirm the ordered item is correct. You can check and amend your purchases at any time by clicking on 'view basket' button before completing your order. You can then continue shopping or if you are finished, click on the 'checkout' button. You will be asked for a few details that we need to be able to complete your order.

 

We accept Maestro, Delta, Visa, Solo, Electron and Mastercard securely online via WorldPay which allows real time payments.

 

Order can also be made via mail order and the telephone on 0121 557 0043.

Please note that due to changes in manufacturer’s specifications from time to time designs, colours and colour trims may vary slightly from those displayed online.

 

Shipping and Handling normal delivery times are between 7.30am and 6.00pm Mon - Fri local time.

 

UK mainland deliveries are charged at £5.95 per order for up to 25kg and are dispatched using UK Mail tracked and sign services.

 

For worldwide orders we advise you to contact us at sales@cicadasports.co.uk before ordering so we can check if there any additional shipping costs to your destination before we process your order or collect any payment.


Please also note that for orders placed from outside of the UK (or using non UK based cards) we are only able to ship goods to the invoice/card registered billing address.... apologies for any disappointment or inconvenience this may cause.

 

Due to several security issues and rising delivery costs, plus receipt and customs problems experienced, we only able to accept orders FROM or ship TO the UK Mainland, Highlands and Islands of Scotland, IOW, IOM, Isles of Scilly, BFPO, Northern Ireland, Ireland, The Channel Islands, Mainland Europe, USA/Canada, South Africa, the UAE and Australasia... inc New Zealand.

 

Delivery Schedule we acknowledge receipt of all orders e-mail within a few minutes of receipt. If not received please check that you have spelt your e-mail address correctly and that your spam filters are not sending to your deleted items.

 

We aim to dispatch orders within 3-5 working days of receipt (excluding Saturday, Sundays & Bank Holidays) - in reality 95% are dispatched within 48 hours of receipt. We will always advise you of any possible delays via e-mail. We ask for your patience please, during our busiest times of the year, usually from mid January to July inclusive and around Christmas/New Year time, when we may take up to 10-14 working days to dispatch your order. Please try and order early for Christmas and in pre-season to avoid any undue disappointment.

 

UK mainland deliveries are made using DPD and in most cases are delivered next weekday after dispatch to help shorten our order to delivery lead times and require a signature upon delivery please.

 

If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage. However please note for both your and our security all parcels must be signed for on delivery.

 

European, USA/ Canada and Australasia orders do take a little longer, depending on your destination, but are normally delivered within 7-10 working days.

 

Please note that for overseas orders we are only able to deliver to the card billing name and address.

 

Back Orders in the event that your item(s) is temporarily out of stock, we will back order it for you. You will be given the option of a similar alternative product or the option to cancel your order if you would rather not wait. If we forward your order in part(s) you will not be charged for any subsequent deliveries made in completing your order in full, except in the case of pre-order lines with delayed / forward availability dates, as published above the "add to basket" buttons in our online store.

 

Tax Charges for all orders placed online our prices include VAT at the prevailing rate currently 20.0%.

 

Credit Card Security we know of no documented cases of credit card fraud using our shopping system over the Internet. All credit and charge card numbers are encrypted using the industry recognised https:// SSL (secure sockets layer) system which displays the re-assuring 'Golden Padlock' in your browser window. Your details are only decrypted after they reach our computer; they are not held in clear text on any web site, so you can shop online with us, with complete peace of mind.

 

Guarantee we guarantee your total satisfaction. All of our products come with a 14 day money back guarantee (extended for special dispensation over the Christmas/New Year period). This is providing that the item has not been used and is returned as new in its original packaging and excludes any postal costs incurred, which are your responsibility.

 

Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.

 

Reaching Us if you need to reach us, please e-mail us at sales@cicadasports.co.uk  alternatively, you can call us Mon - Fri 9:00am to 5:00pm on (+44) 0121 557 0043, please remember to remove the initial '0' if calling from overseas, or fax us on (+44) 0121 557 1326. You can also write or visit us in person us at Cicada Sports, Unit 2 Pikehelve Street, Hill Top, West Bromwich, B70 0TU.

 

Privacy Policy Cicada Sports do not disclose customer’s information to third parties. Cookies (small packets of data) are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item and to help you retain your address details on your own computer to save your time on future visits to us (but then only if you choose this option at the checkout).

 

We may e-mail existing customers from time to time with new product news and offers, but you will always be given the opportunity to unsubscribe to prevent receiving unwanted e-mail. We promise not to sell or divulge your information to any direct mail or other mailing list companies. Data collected by this site is used to:

 

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

 

Returns Policy we offer a very fair returns policy, should your goods not be the correct size or colour. We offer either an exchange of goods or a total refund, providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return and if applicable, any exchange. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us and use the Goods Return note which will be sent upon request.

 

Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.

 

Remittance Terms We accept payment by VISA, MasterCard, Maestro, Electron, Delta or Solo cards or by cheque in the post (payable to Cicada Sports Ltd).

 

© 2017Cicada Sports