Customer Care

If you are unhappy with your purchase you can return it within 7 days of the delivery date. All goods must be returned complete with their original packaging and documentation for a full refund. The cost of returning any unwanted goods is the responsibility of the customer.

In the unlikely event of a fault occurring please contact us immediately at customercare@cicadasports.co.uk or call us on 0121 557 0043. All goods must then be returned complete with their original packaging and documentation. Upon receipt of your goods we will arrange for the immediate dispatch of a replacement or a refund – whichever is your preference. With all returns we reserve the right to have the goods inspected by a technician prior to replacement or refund. The cost of returning goods is the responsibility of the customer unless the goods are found be faulty, received damaged in transit or delivered to you in error.

Customer Enquiries or Complaints

Cicada Sports aim to provide a high standard of customer satisfaction, both with our products and the service we offer. If you feel we have failed in any shape or form, we would welcome your comments regarding improvements. Please contact us via e-mail, post or telephone using the details on the Contact page.